High-achieving women who are business owner always want to perform the best possible customer service – in other words they are figuring out the strategy for getting their customer service on!
Below are nine facts about customer service that will definitely wake you up and get you more focused on good customer service.
- According to Salesforce.com, consumers are 2 times more likely to share their bad customer service experiences than their good ones – make sure your customer service experiences are the good ones.
- According to Microsoft, 63% of U.S. customers say they have stopped doing business with a brand due to a poor customer service experience – make sure this is not your brand.
- Providesupport.com, stated that for every customer complaint, there are 26 other unhappy customers who have remained silent – you don’t want the 26 other customers to start talking about your brand.
- By 2020, the customer will manage 85% of their relationship with an enterprise without interacting with a human being – is your company ready.
- Customer Service Week is celebrated annually during the first full week of October. It first became a nationally recognized event in 1992 – there is something to this thing called customer service.
- OpenCulture.com indicated that the first known customer service complaint is inscribed on a clay tablet on display at the British Museum. Apparently, someone delivered copper that was the wrong grade. It was written sometime around 1750 B.C. – I know you don’t want your poor customer service inscribed on a clay tablet for all the world to see.
- SocialMediaToday.com estimated that $41 billion is lost by U.S. companies each year due to poor customer service.
- LiveHelpNow.com estimates that 80% of Americans agree that smaller companies place a greater emphasis on customer service than large companies.
- Providesupport.com, indicated that it takes 12 positive experiences to make up for one unresolved negative experience.
Without good customer service, you run the risk of finding your business in an embarrassing customer service train-wreck, or you’ll simply lose customers as your service continues to let people down – it’s time to make customer service a priority.
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As a reminder, for career and businesswomen it’s always about – ‘Results. Uniqueness. Differentiation.’ I call this your ‘RUD’.
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